Monthly Archives: June 2013

There must have been a moment, early on in probably the most famous of viral SM reputation attacks, United Breaks Guitars (UBG), when a United (airlines) manager paraphrased Admiral Yamamoto (on the result of Pearl Harbor): “I fear all we … Continue reading

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It would, as we say in the UK, have been a ‘piece of piss’ to #makethisright (on #80jobs) The Dutch ad agency, Mortierbrigade, or their client, Adecco, might have written a version of the following hypothetical letter/email to Turner Barr… … Continue reading

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Listen up Richard Branson (Virgin Atlantic), Jim French (Flybe), Akbar Al Baker (Qatar Airways), Tony Fernandez (AirAsia) et al. Here’s a chance for you to practise your management skills in a ‘sandpit’ environment without doing any real damage to your … Continue reading

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GUEST POST (sort of) – David McGuinness, founder and director of off-the-beaten-track tour specialists, Travel The Unknown, spent 25 days in Iran in October 2012, and has been reflecting publicly on the state of tourism to Iran in the light … Continue reading

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It’s all too easy for travel media, travel PRs and the travel & tourism industry to think in the ‘here & now’, and forget there’s a step-change almost upon us, with the arrival of a new generation of travellers – … Continue reading

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